For the ZX-320 offset printing machine and ZBS series flexo printing machine, we can offer free samples and bear the freight upon customer request, because we believe that all the customers that need samples take this purchase thing seriously, so they deserve our respect and cooperation. We also strongly suggest that customers should spare time to visit our factory so that they can have a general idea of the whole production process. After visiting, customers will have more confidence in our offset printing machine, flexo printing machine, and other related products.
If the accessories of the purchased machine were found defective within one year, starting from the delivery date, we would offer free exchange service. Even if the accessories are damaged by the customer accidentally, we will also consider providing such service.
Generally speaking, the warranty period of our machines is one year. We insist on consistent service and attitude towards our products within the warranty period or not. The only difference is that we can offer free exchange service for some spare parts within the warranty period. We know that only by maintaining the interests of old customers can we have numerous new orders and clients, so we will try our best to make every customer satisfied.
We can send the technicians abroad to install and debug the printing machine for the customer. It will take seven to ten days to finish this task. Once completion, the customer will have a better idea of how to use this printing machine.
We don’t offer OEM service, because we are committed to developing Weigang Machinery into a top narrow label printing machines and converting machines manufacturer across the world. Our goal is to make the customer firmly believe our product quality without any doubts.